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Sonto allows you to sync tasks across any number of devices using iCloud. This is great for privacy: your data lives in your own iCloud and isn’t accessible to the developer. It also means you don’t need to create yet another account for Sonto, you don’t need to give me your email address, and even I as developer cannot see how you are using Sonto. Normally, you should not have to do anything special for syncing to work. If you are signed in with iCloud, it just works. However, occasionally folks run into issues. When you do, there are a number of things you can do to make sure you’re set up right. This article walks you through them.

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1. Check your iCloud accounts

It is crucial to understand that sync works through Apple iCloud, only. Being signed in to the same Apple Account on all devices that you would like to sync is a hard requirement. Is it also required that you have some free storage space available on iCloud. If you’re not signed into iCloud at all, Sonto will warn you in settings:
A Sonto settings warning that you're not signed in to iCloud

Not signed in to iCloud

Make sure that error goes away before proceeding, by signing in via iOS / MacOS Settings > iCloud. Once signed in on all your devices, also check your iCloud storage is not full. That will prevent syncing. And while you’re in your iCloud settings, pull up the list of applications that use iCloud for data storage. Check that list: Sonto should be in it, and its toggle should be ON.

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2. Check syncing status

When you open Sonto Settings (the General tab), you’ll see the sync status displayed. Healthy indicates everything is set up for sync and you should be good to go. If you see a Syncing status and its your first time launching the app on a new device, it might take a few minutes to finish syncing. Best to just keep the app open and lets it do its thing. Subsequent syncs will be much faster.
The Sonto settings sync status showing a sync in progress

A sync in progress

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3. Still having problems?

Send me an email and tell me the following:
  • please confirm you’ve followed the steps above
  • what OS version are you on?
  • what Sonto version and build number are you on? (Menubar Sonto and About Sonto)
  • did sync work for you in the past?